Shipping & Handling
How much is shipping?
- Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
- Shipping fees are based also on the size, weight, and number of the packages in an order. Larger products and additional items will incur slight shipping surcharges. Total shipping charges are shown on the checkout page.
- Standard Shipping: Most apparel items are $6.95 for one item + $1.99 for additional items shipped to United State or Canada and $7.95 for the first item + $2.99 per each additional product to the rest of the world.
- Fast Shipping: Most apparel items are $35 for one item + $5 for additional items shipped to United State or Canada via Fedex and $35.99 for the first item + $5.99 per each additional product to the rest of the world via TNT. This type of shipping is only applied for US, Canada and Europe.
How long will it take to get my order?
- Standard Shipping: On average, merchandise is produced and shipped from our facility 3-5 business days after purchase. Standard shipping/ transit times apply 7-10 business days.
- Fast Shipping: On average, customers can receive their order in 3-5 business days (not include handling time which may be 3-5 business days); sometimes it may take longer because of your location and the number of items you order.
Can I expedite my order?
We currently do not offer expedited shipping because all of our products are custom made-to-order after each purchase. We are looking into ways to expand our shipping options for you.
Can I deliver to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Orders shipped to APO addresses are done so via DHL or UPS, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive. For additional safety seek help at www.mexicaninsurance.com. Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.
Will I be charged VAT taxes?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. See more at http://castle-keepers.com. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies. Items fulfilled from the UK and EU are charged a 20% VAT rate.
Do you alert us once our order ships?
Yes! An email will be sent to you with the tracking information once it ships out to you!
Where do I get tracking info?
An email with tracking details will be sent to you the moment your product is shipped out!
Have not received my order yet, now what?
First, check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by agent logictics or scanned delivered by mistake. Then call or email us regarding the whereabouts of your order!